![]() I installed the HP Easy Scan app: it also gives a "Scanner reported an error: Failed to open a connection to the device" message. ![]() When attempting this on my iMac (Mac OS 12.3.0), I received error message "Failed to open a connection to the device (-21345)".Īn Apple Support Community article advised upgrading Mac OS to 12.3.1 (released ), which I did. ![]() With my Macbook Air OS 12.0.1, I am able to connect to and scan using both my HP OfficeJet Pro multifunction devices (old 8600 & new 9010e), using built-in Apple Image Capture app (System Preferences > Printers & Scanners > Scan > Open Scanner). I updated the firmware to the latest at installation (released Jan 2022). I recently purchased a HP OfficeJet Pro 9010e, based on a Choice Magazine review which advised it was Mac OS compatible.
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